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Customer Service
- We try to keep shipping costs to a minimum. For larger, heavier items this is not always an easy task.
- Most items are delivered by Courier to either your home or workplace. When you paid for your goods, you would have been asked to indicate a designated delivery address. Please include a delivery address phone number and a mobile phone number on the order so that the courier can call you.
- We have warehouses in Australia, NZ, Canada and the UK so your order can be dispatched from the closest location to your delivery address.
- If you are not at that designated delivery location when the courier arrives, they will leave at note receipt at the premises with the driver’s mobile phone number. You will need to call the driver and arrange another drop off time.
- Tracking information can be supplied upon request. Please email: support@vitality4life.com or telephone +612 6680 7444 begin_of_the_skype_highlighting +612 6680 7444 end_of_the_skype_highlighting or free call (AUS only) 1800 802 924 for this information.
- If you are in Australia items may be picked up by prior arrangement from our Head Office and warehouse in Byron Bay, NSW.
- Vitality 4 Life runs a fully authentic and secure website and payment gateway. You can rest assured that your details are encrypted and secure.
- We are so confident in our products that we welcome you to try them for a period of 30 days, and if you are not completely satisfied, you are welcome to return to us for a full refund (minus shipping costs incurred by Vitality 4 Life).
- Vitality4Life carry a full range of parts and have a dedicated service center for all our products
Shipping & Delivery
Privacy & Security
Returns & Replacements
You will be notified when your item is received back at the Vitality 4 Life service centre. If we haven’t received it and you have sent it registered post, we suggest that you contact your post office and fill out a lost article form.
If you sent it by courier and it is lost, you will need to contact the courier company.
Warranty, Parts and Repair
We handle the warranty for almost all of our products, as in most cases we are the importer. In order to activate your warranty, it’s important to register your warranty with us for our records. You can register your warranty by posting, faxing or emailing us with your warranty form.
Register your warranty online >>
We take the time to source reliable, top quality products and we offer a full repair service for products you have purchased through Vitality 4 Life itself or a Vitality 4 Life reseller.
If you think that product you have purchased from Vitality 4 Life or reseller requires on site servicing at our service centre, please contact us before you send the item. In many instances, we can resolve the issue via email, over the phone or by sending parts.
If, via email or over the phone, it has been established that your machine does need to be physically inspected at a Vitality 4 Life service centre, please send in original box (where possible) with your name, address, copy of receipt of purchase and a brief explanation of the problem.